Terms and conditions

Last updated: 6 October 2026

This is an English translation for convenience. If the Dutch and English versions differ, the Dutch version applies.

1. Who we are

LYFE, Duivenvoorde 18, Amstelveen, the Netherlands. Email: [email protected]. Chamber of Commerce (KVK) 80987389, VAT NL003520561B74. We reply to emails within two working days.

2. When these terms apply

These terms apply to every order placed on lyfe.skin. Orders placed on bol.com are covered by bol.com's terms.

3. Offer and prices

All prices are in euros and include VAT. Shipping within the Netherlands and Belgium is free. Obvious errors in prices or descriptions are not binding. The struck-through “separately” price shows what the products cost when bought individually.

4. The agreement

The agreement is formed once your order has been paid. You will receive a confirmation by email. We may refuse or cancel an order for good reason, for example suspected fraud; you will then be refunded.

5. Payment

You pay in advance through Stripe, by iDEAL, Bancontact, Apple Pay, Google Pay or card. We never see or store card details.

6. Delivery

We deliver to the Netherlands and Belgium. Orders placed before 4pm on working days arrive the next working day in the Netherlands, and usually within two working days in Belgium. These are expected delivery times, not guarantees. If we cannot deliver within 30 days, you may cancel free of charge. Risk passes to you or the recipient on delivery.

7. Gifts and the card

You can have your order sent to a different address. We handwrite the message you enter at checkout on the card. We will not write messages that are offensive, discriminatory or unlawful; in that case the card is left blank.

8. Right of withdrawal

You may cancel within 14 days of receipt without giving a reason. How this works, and the exception for opened skincare products, is set out in our returns policy.

9. Use and guarantee

Our products are cosmetics for external use. Follow the directions, avoid the eye area, and patch-test first if you have sensitive skin. Stop if irritation occurs. You are entitled to a product that does what you may reasonably expect (statutory guarantee). If something is wrong with your order, let us know within two months of discovering it and we will replace or refund it.

10. Liability

Our liability is limited to the value of the order concerned, except in case of intent or gross negligence, and insofar as the law allows.

11. Complaints

Email your complaint to [email protected]. We will respond in substance within 14 days. If we cannot resolve it together, you may turn to the competent court.

12. Governing law

Dutch law applies. As a consumer you keep the protection of the mandatory law of your country of residence.